We like to say Chippin is "picky dog approved." Dogs love the taste of our eco-friendly treats and food. We also offer a variety of products that cater to each dog's preferences, from crunchy biscuits to soft jerkies, with multiple protein options! However, we know that every dog is different. If your pup doesn't like Chippin, reach out to us via email at firstname.lastname@example.org within 30 days, so we can make it right!
If you purchased treats, we're happy to help you find a product that your pup loves (either a different protein, or a different texture/format). We can provide store credit minus the cost of shipping for first-time customers only.
If you purchased food, please ensure a proper transition period took place and the dehydrated food was prepared correctly according to the transition guidelines we provide online and via email. Reach out to email@example.com if you need any help with this! Ultimately, if your pup does not enjoy the food after a proper transition has taken place, let us know within 30 days and we'll offer store credit minus the cost of shipping for our small bags only (valid for first-time customers).
Other merchandise from our Add Ons collection such as shirts, bowls, leashes, toys, tins, etc. are not refundable. Gift cards are not refundable or transferable.
For subscription orders, please ensure you cancel at least 1 business day before you are charged for the order. This can be done via the customer account portal or by emailing firstname.lastname@example.org.
As a small business that offers free shipping on your order, we are unable to accept returns due to this being a food product. If your pup ultimately does not enjoy Chippin, please ensure it’s shared with another fluffy furiend to help avoid food waste.