Frequently Asked Questions
We are a small women-owned business that's on a mission to nourish our dogs with high quality foods that help "chip in" to reduce the carbon pawprint. Chippin is made with a curated selection of all natural ingredients and cricket, spirulina and silver carp proteins. These are science-backed sources of digestible protein that use 80%+ fewer resources.
How are Chippin treats and food made?
We craft each recipe with guidance from board certified veterinarians, PhDs and pet parents like you to create high quality, delicious tasting foods! Then we oven bake each all natural dog treat and food in kitchens that have the highest Safe Quality Foods (SQF) certification and standards for quality and safety.
What is the carbon pawprint?
If considered their own country, our 180M USA pets would rank 5th in global meat consumption! The carbon pawprint is the amount of water, land, and greenhouse gas emissions involved in the production of pet food and its social cost. Protein is the most resource intensive part of the "dog food chain," but it is also a critical macronutrient to ensure is high quality in your dog's diet. That's why we created better dog treats and food for your dog and the planet.
Where do you source your ingredients?
Chippin is made in the USA, and we partner with small to medium sized local farms to directly source our humane grade cricket, spirulina and silver carp proteins. Our farmers are partners we know and trust! We say no to commodity meats from unknown sources.
My dog has allergies. Will Chippin work for my dog?
For dogs, the most common allergens and issues for dogs with sensitive tummies are from the protein in beef, chicken, lamb and dairy. Chippin treats and food are powered by novel protein sources like crickets, spirulina and silver carp. This can serve as a hypoallergenic protein that we have seen work well for thousands of dogs! We also ran a study that showed Chippin treats supports gut health. Gut microbiota is an important factor in immune system health and even allergic responses!
Should I consult my veteterinarian before feeding Chippin?
We welcome you to share Chippin with your veterinarian! We work with board certified veterinary nutritionists, PhDs and pet parents to create all natural, complete and balanced foods that are great for dogs. Our treats are designed for supplemental feeding, and our daily food was developed to meet AAFCO guidelines for adult maintenance. We also are here to answer any questions you may have at firstname.lastname@example.org.
Is Chippin vegan or vegetarian?
Our spirulina dog treat is a vegan (and vegetarian) dog treat that can be used as a training treat, meal topper or snack. All Chippin products contain NO proteins or byproducts from mammals. The crickets and silver carp fish we source are humanely harvested from our small to medium-sized farmer and fishery partners. Our crickets are harvested at the end of their natural life cycle and live in conditions that they would naturally select. Our silver carp is wild-caught, and by fishing for this overpopulated fish we help restore biodiversity, improve water quality, and protect the Great Lakes.
Is the packaging sustainable? Is it recyclable?
Yes, our "earth saving" eco friendly packaging is made from 29% post consumer recycled (PCR) materials! This packaging decreases the amount of plastic pollution and microplastics that end up in our landfills, waterways, and drinking water. If you haven't seen our packaging already, if you look closely you can see little bumps that are not in "virgin" plastic packaging; that's little pieces of sterilized and repurposed milk cartons and yogurt cups. Also, it may crinkle/wrinkle more than standard food pouches; that's a good thing! It is not recyclable. We know that less than 9% of plastic is actually recycled and oftentimes recyclable materials will still go to landfill because there is no market for them. So we chose to ensure we could support the reuse of other materials that would otherwise create waste with our PCR food safe packaging.
Can puppies eat Chippin?
Chippin dog treats are for all dog breeds of all ages and sizes. For small dogs, treats are easily breakable into four pieces for smaller bites and reduced calories that are perfect dog training treats too. Our daily food recipe is formulated to meet the nutritional needs of dogs that are 1 year or older. It's made to meet the AAFCO nutritional requirements for Adult Maintenance diets.
Can I feed Chippin to my cat?
We don't make cat food or treats, yet! We've heard, though, that some cats have gotten their paws into the canine cookie jar and enjoyed it....Interested in Chippin for cats? Let us know here. We are interested in hearing your feedback and may be cooking up something for your cat soon!
Why is cricket protein good for my dog? Do dogs like cricket protein?
Dogs love cricket protein and Chippin cricket dog treats! Crickets are good for dogs in providing a source of complete and highly digestible protein that has all 10 essential amino acids. For dogs with allergies or sensitive tummies, crickets are a natural source of prebiotic fiber, protein variety, and support for gut health. Check out our Antioxidant, Superfood, and Smokehouse BBQ dog treats powered by omega 3-rich and antibiotic-free crickets. We then pair the cricket protein with healthy all natural ingredients that dogs love like blueberries, pumpkin, peanut butter, and carrots.
How does cricket protein reduce the carbon pawprint?
It only takes 1 gallon of water to produce 1lb of cricket protein, but 2,000 gallons of water to produce 1lb of beef protein. More than 80% of our water usage goes to agriculture, livestock management is a leading cause of deforestation, and livestock and manure management are leading causes of methane emissions. Crickets emit no methane emissions and use a tiny fraction of the water and land.
Why is spirulina good for my dog? Do dogs like spirulina?
Spirulina is a highly digestible blue-green algae and vegan protein that is more than 55% protein. Dogs love our Spirulina Dailies that are packed with all natural spirulina, kale, carrots, oats, and flaxseed. For dogs with allergies or sensitive tummies, spirulina is a natural source of protein variety. Our spirulina treats are a science-backed dog treat that supports gut health.
How does spirulina reduce the carbon pawprint?
Ecologically grown, our spirulina is more than 55% protein and grown in a closed-loop water and nutrient recycling system. Did you know that growing spirulina actually requires the use of CO2, so while most protein development emits it spirulina actually absorbs it!
Why is silver carp fish good for my dog? Do dogs like silver carp?
Dogs love silver carp and our Chippin oven-baked all natural dog food! Silver carp fish is good for dogs in providing a source of complete and highly digestible protein that has all 10 essential amino acids. For dogs with allergies or sensitive tummies, silver carp is a natural alternative protein and omega 3-rich delicious food. While other fishes like tuna accumulate toxins, silver carp is a clean fish has no detectable heavy metals like mercury. We then pair our 100% fresh silver carp (no meat meals!) with healthy all natural ancient grains like oats and pumpkin, flaxseed, cranberries, spinach, yeast (great for B vitamins) and chicory root (great fiber!).
Does the silver carp smell fishy?
It does not have a fishy smell. Our oven-backed Silver Carp Recipe has a fresh, neutral aroma that 100% of pet parents when surveyed about the food have described as smelling "Good" and "Much better than regular pet food." That's because it's a naturally light fish and we source it fresh caught directly from a locally fishery.
How does silver carp reduce the carbon pawprint?
Omega 3-rich silver carp is an overpopulated fish in the USA. Did you see Netflix's Seaspiracy? Status quo fishing operations cause high levels of bycatch that harm marine wildlife and fishing gear is the leading causes of ocean plastic pollution. Couple that with widespread overfishing of commonly used fishes like salmon and whitefish from Atlantic cod, and we had to find a better way. By fishing for silver carp, we help restore wildlife biodiversity and protect the Great Lakes--a drinking water source for more than 48 million people. We actually NEED to fish for silver carp! The reason we don't see more of it around? Very simply that people don't know about it and haven't demanded it (typical supply & demand). It's incredible nutritionally and a mild, not-too-fishy fish.
How do you know these are good for my dog?
For each of our core proteins (crickets, spirulina and silver carp) we work directly with top quality small to medium sized farms and fisheries. This enables us to lab test each batch of ingredients and create a traceable, transparent supply chain. The University of Illinois, Department of Animal Sciences, also conducted a study of all Chippin proteins in comparison to "status quo" proteins like chicken. The University found that all of our proteins have the same or better results for amino acid content (the building blocks of protein) and are more digestible for our four-legged family members. Plus, we partnered with Animal Biome to conduct a study on the gut health effects of Chippin dog treats and observed that Chippin does support a healthy gut microbiome.
How do I sign up for a food plan?
Take a look at our daily food here! Because every dog is different, we set up a calculator that will share a recommended feeding schedule for your dog. If you have any additional questions, don't hesitate to email email@example.com or call us at 707-722-0339.
How much do these foods cost?
Chippin treats cost $9.99 per treat bag. The daily food ranges based on the size of your dog, starting at $1.50 per day. Check out the Silver Carp daily food here to see your dog's plan!
How do you determine my dogʼs portions?
We follow the recommendation of Board Certified veterinairans for daily calorie intake needed based on your dog's weight and whether she or he is spayed/neutered. Based on your dog's breed and activity levels, you may need to adjust feeding amounts! We are happy to help make adjustments to delivery timing or quantity. You can email firstname.lastname@example.org or call us at 707-722-0339.
What is the shelf life?
Each eco friendly Chippin food package has a "best by" date printed on the bag! The dog food expires at this date, and you will always have at least 6 months shelf life upon delivery. We bake everything in small batches to keep food fresh.
How do I transition my dog?
New food can require an adjustment period for your dog. Start to transition your dog’s food by mixing in Chippin with your existing pet food brand, and increase over 7-10 days until fully transitioned. Optimal feeding amounts may vary with age, size, breed and activity level. Please us the feeding guidelines as an initial recommendation and adjust food amount as needed to reach desired weight goal.
Chippin’s Silver Carp Recipe is formulated to meet the nutritional levels established by the AAFCO Dog Food Nutrient Profiles for Adult Maintenance."
Will this dog food help avoid DCM in my dog?
Our Silver Carp daily food recipe includes NO peas, legumes, or potatoes anywhere in our ingredient list. It is made from 100% fresh human grade silver carp first, followed by 11 other all natural ingredients + supplementary vitamins and minerals your dog needs. Everything included is to create a healthy all natural, balanced, delicious and eco friendly food for your fur baby.
Here is the full ingredients list: Silver Carp, Oats, Pumpkin, Ground Flaxseed, Dried Chicory Root, Dried Tomato Pomace, Brewers Yeast, Dried Cranberries, Calcium Carbonate, Dried Spinach, Sunflower Oil, Taurine, Rosemary Extract, Choline Chloride, Salt, Ferrous Sulfate, Zinc Sulfate, Vitamin E Supplement, Copper Sulfate, Manganese Sulfate, Vitamin B12 Supplement, dCalcium Pantothenate, Niacin Supplement, Riboflavin Supplement, Sodium Selenite, Vitamin A Supplement, Vitamin D3 Supplement, Thiamine Mononitrate, Pyridoxine Hydrochloride, Ethylenediamine Dihydroiodide, Folic Acid.
How do I create an account?
Create an account by clicking here or by clicking on the customer icon on the top righthand corner of the homepage. Select "create an account" and fill out the required fields. Creating an account will allow you to see your purchase history as well as collect points that can be redeemed for rewards towards your next purchase!
I forgot my password - how can I reset it to log into my Customer Account?
Reset your account by clicking here or by clicking on the customer icon on the top righthand corner of the homepage. Select "Forgot?" and enter the email address associated with your account. An email will be sent with a link to reset your password. If you need help, you can also email email@example.com or give us a call at 707-722-0339.
What if my dog doesn’t like the food?
We like to say Chippin is "picky dog approved." Dogs love the taste! However, every dog is different so we will refund your order if it's not for your dog. Let us know by emailing us at firstname.lastname@example.org or sending a direct message to @chippintime. If you can share with a dog that may enjoy we encourage sharing with furiends to help avoid food waste. We can't take returns!
When will my orders arrive?
Orders ship out same day when placed before noon (or the next day after noon). Each order arrives within 3 to 7 business days from the time your order is placed. For subscriptions, we ship out in advance so that your dog will not run out of food!
How will I be billed for my subscription?
Subscriptions for dog treats auto renew based on the time you select. Subscriptions for daily food auto renew every three weeks. The first subscription includes four weeks of food to ensure that your dog will have a seamless food experience! If you need to adjust the delivery timing or auto renew, this can always be updated in your account directly or we are happy to help at email@example.com.
Can I cancel or reactivate my subscription anytime?
Yes! You can adjust your subscription at any time by logging into your customer account. Select "Edit" under Actions and you will be able to cancel or reactivate your subscription.
Can I change when my next order will be delivered?
Yes! You can adjust your delivery schedule at any time by logging into your customer account. Select "Edit" under Actions and you will be able to change the upcoming charge date and delivery frequency.
Can I change my delivery address?
Absolutely. You can adjust your delivery address by logging into your customer account. Select "Edit" next to your delivery address. If you need help, you can also email firstname.lastname@example.org or give us a call at 707-722-0339. A note that once your order is processed, it will be sent out less than 24hours, so please enter address changes before subscriptions auto renew!
How can I find my tracking information?
Once your order has been shipped, you will recieve an email with tracking information. Select "View your order" to find tracking information for your delivery.
Do you ship nationwide?
Yes, we ship to the contiguous USA states and District of Columbia.
Is Chippin available in stores?
Chippin is available in select stores across the USA. We are glad to bring Chippin to stores across the country! See our store locator here.
I have a store, or I'd like to recommend a local shop that could carry Chippin. How can I share Chippin with my community?
Email email@example.com with more information. We look forward to learning more!